FAQ

What if the shipping address is Japan?

*Prices displayed on our website are tax-excluded. As a general rule, the Japanese consumer tax is added when we ship domestically within Japan.


1. Shop at MUSUBI Online

2. Please include the following in an email to us.

1. Product name 
2. Product code
3. Quantity
4. Your name
5. Email address
6. Shipping address
7. Payment option

Product

What are the sizes and usage examples of a furoshiki?

Please see the following

Can I sell all Musubi products in my online store?

You can sell at your physical retail stores and your online store. Unfortunately, the minä perhonen Series is not permitted to be sold in online stores.


Do all products have wholesale pricing?

Yes. However, please note that our books have fixed retail prices.


Is there the possibility that a product will be discontinued?

Yes. If necessary, a product may be discontinued. We routinely update our site to reflect any changes.


Can I view the Instructional DVD outside of Japan?

The DVD should be compatible with all region codes. It works with the NTSC video format - Please note, you may experience difficulties with other formats.


Can I get a brochure/catalog?

Please access the top page to see our catalog. You can download them there.


Can I change the content of my order after purchase?

Unfortunately, you cannot add or remove any products after the order has been placed.


Terms and conditions

Do you have a Minimum LOT purchase requirement? *For Business customers only

Yes, starting from 50,000yen and above per order.
Please note, there may be partial order cancellations if products are out of stock. In this case, your invoice will not include those products.
As a courtesy, you may still complete your order even if the invoice falls below the 50,000yen requirement. We will send the details to your registered e-mail address.

Additional discounts include:

Spend 200,000 yen or more and save 4%
Spend 400,000 Yen or more and save 8%

Do you allow wholesale if we don't have a physical retail store?

Yes. Please tell us your online store URL when you register your account.


What is your return policy?

If you receive an item that is defective, please contact us at musubi-b@ymds.co.jp within 10days of delivery.
* All returns must be in new, 'as received' condition and include all original packaging. Unfortunately, items not in new and unused condition will not be accepted.

*If the item becomes damaged after purchase, either by you or another person, you generally cannot return it.

If your return is due to a Yamada Sen-i error, please contact us within 10 days of delivery at musubi-b@ymds.co.jp to arrange alternative return information.

If you cannot contact us within 10 days of delivery, our policy does not allow for returns.

* Please kindly note that the pictures of items may slightly differ from the actual colors.

We are unable to accept a return because of the color difference between pictures and actual products.

We kindly thank you for your understanding!

*Returns and refunds will be handled only for our fault.

If an item is returned to us due to refusal of receipt or unknown address, we will not be able to provide a refund.

In such cases, we can send the item again, but we will charge you for the shipping cost of resending the item.


Payment

How do I pay?

Acceptable forms of payment include credit card, PayPal or bank transfer.
*Please check Payment Details.


Shipping Information

Do you ship worldwide?

Yes. We ship to countries in Asia, Europe, America etc.
*In some cases, we cannot ship to some countries that have shipping restrictions.


How long does it take for delivery?

It depends on the shipping company and country rules. We will provide you with the tracking number when we ship.
It is best to ask any further questions to the shipping company directly. We cannot take responsibility for any deliveries within your country.


Can I make corrections to my shipping address after placing an order?

Please contact us with the correct address in one hour after placing an order.
You cannot change the adderss after you receive an order confirmation email.


How much is shipping?

It depends on the weight of your order and destination.
You can check how much it is going to be before completing your order by inputting your zip code/shipping address.

*Please check Shipping and taxes


Others

Do you have a physical retail store?

Yes. Our physical store is located in Tokyo and Kyoto.
Tokyo
Kyoto

How do I reserve a spot of Furoshiki workshop?

Workshops are regurally held at both Kyoto and Tokyo stores. Reservations available online.
Reserve a spot / Online Workshops
Please contact MUSUBI stores directly for further questions.


Where is the operating company located?

YAMADA SEN-I Co., Ltd. in Kyoto, Japan
*Please see About Us