Musubi Furoshiki Online Store
| Kyoto, since 1937

FAQ

What if the shipping address is Japan?

*Prices displayed on our website are tax-excluded. As a general rule, the Japanese consumer tax is added when we ship domestically within Japan.

1. Shop at MUSUBI Online

2. Please fill out the following and email us.

1.Product name 
2.Product code
3. Quantity
4. Your name
5. Email address
6. Shipping address
7. Payment option

Product

What is the size (How to use) of a furoshiki?

Please see the following

Can I sell all product to online store?

You can sell physical retail store and your online store except for Mina perhonen is forbidden to sell online store.

Is there a possibility that the product will be discontinued?

Yes. We need the product will be discontinued. We update each time.

Can I view the Instructional DVD out side of Japan?

The DVD should be compatible with all region codes. It works with NTSC video format - Otherwise, there may be difficulties.

Can I get brochure/catalog?

Please access to YAMADA SEN-I HP to see the catalog and you can download them. 

Is it possible to return it?

If you receive an item that is defective, please contact us at musubi-b@ymds.co.jp within 10 days of the delivery.
* All returns must be in new, 'as received' condition and include all original packaging.
Items are not in new and unused condition will not be accepted.
*If the item becomes damaged after purchase, either by you or another person, you generally cannot return it.
*If your return is due to a Yamada Sen-i error, please contact us within 10 days of delivery at musubi-b@ymds.co.jp to arrange alternative returns information.

If you cannot contact us within 10 days of delivery, our policy does not accept a return.

* Please kindly note that the pictures of items may slightly differ from the actual colours.
We will not accept a return because of the colour difference between pictures and actual products.

Thank you for your understanding!

Payment

How do I pay?

Acceptable forms of payment include credit card, bank transfer or PayPal.
*Please see Payment the detail.
*Bank transfer: business customers only

Shipping Information

Do you ship worldwide?

Yes. We ship to countries in Asia, Europe, America etc.
*We can't to ship if some countries will have limited for shipping

How long does it take for deliver?

It depends on transporter company and country rules. We will tell you tracking number when we ship.
Please ask to transportation company directly, We can not take responsibility when all deliveries in your country.

How much is shipping?

It depend on order of weight and destination country.
(Ex:In case of EMS /As of March 2017) 5kg: Asia 8,000yen Europe 11,500yen USA 10,600yen
*Please see Shipping and taxes the detail

Others

Do you have physical retail store?

Yes. Our physical store is located in Tokyo and Kyoto.
Tokyo
Kyoto

Where is the operating company?

YAMADA SEN-I Co.,Ltd Kyoto Japan
*Please see About Us